At Sweet Mountain Bakery, we are committed to protecting your privacy and handling your personal data with care and transparency. This policy explains what information we collect, how we use it and your rights as a customer.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
1. 👤 Who We Are
Sweet Mountain Bakery is a registered business based in Kenya, operating online at www.sweetmountainbakery.com.
📧 info@sweetmountainbakery.com
If you have any questions about how we handle your data, please don't hesitate to get in touch.
2. 📋 What Personal Data We Collect
When you use our website or place an order, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely — we do not store full card details)
- Order history and preferences
- Communications you send to us via email or our contact form
3. 🔍 How We Collect Your Data
We collect your personal data in the following ways:
- When you place an order on our website
- When you create an account on our website
- When you sign up to our mailing list
- When you submit a review via Judge.me
- When you contact us directly via email or our contact form
- Automatically via cookies and analytics tools when you browse our website
4. 💡 How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your orders
- To communicate with you about your order status and delivery
- To send you marketing emails and updates about Sweet Mountain Bakery (you can opt out at any time)
- To improve our website and customer experience
- To respond to your enquiries and provide customer support
- To comply with our legal and regulatory obligations
5. 🤝 Who We Share Your Data With
We only share your personal data where necessary and with trusted third parties. These include:
- Shopify — our e-commerce platform which processes and stores order data
- Wells Fargo Courier — your name, phone number and delivery address are shared to generate your shipping label and ensure successful delivery
- Judge.me — our review platform which collects your name and email when you submit a product review
- Mailchimp — our email marketing platform which stores your email address if you subscribe to our mailing list
- Google Analytics — we use this to analyse website traffic and improve our site. Data collected is anonymised
- Meta (Facebook) — we may use Meta Pixel to measure the effectiveness of our advertising. This may collect anonymised browsing data
We do not sell your personal data to any third party, ever.
6. 🍪 Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us to:
- Remember your cart and preferences
- Analyse how visitors use our website
- Deliver relevant advertising
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.
7. 📧 Marketing Communications
If you have signed up to our mailing list or opted in at checkout, we may send you emails about new products, promotions and Sweet Mountain Bakery news.
You can unsubscribe at any time by:
- Clicking the unsubscribe link at the bottom of any marketing email
- Emailing us directly at info@sweetmountainbakery.com
We will never send you marketing emails without your consent.
8. 🔒 How We Protect Your Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. Our website is hosted on Shopify, which is PCI DSS compliant and uses SSL encryption to keep your data safe.
9. ⏳ How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting and reporting requirements. If you would like your data to be deleted, please contact us at info@sweetmountainbakery.com.
10. ✅ Your Rights
As a customer you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Request restriction of how we process your data
To exercise any of these rights please contact us at info@sweetmountainbakery.com and we will respond within a reasonable timeframe.
11. 🔗 Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.
12. 📝 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
13. 📬 Contact Us
If you have any questions, concerns or requests regarding your personal data please contact us: